{"product_id":"customer-service-in-ireland-3rd-edition","title":"Customer Service in Ireland 3rd Edition","description":"\u003cp\u003eUpdated edition of this popular text introducing the fundamental principles and concepts of customer service and presenting them in an Irish context.\u003c\/p\u003e\u003cp\u003eNew to this edition:\u003c\/p\u003e\u003cp\u003eDX Ireland customer service case study\u003c\/p\u003e\u003cp\u003eThe impact of technology on customer service\u003c\/p\u003e\u003cp\u003eThe value of nurturing customer trust and loyalty.\u003c\/p\u003e\u003cp\u003eRole play guidelines and exercises prompt students to engage in and practise the principles of customer service.\u003c\/p\u003e\u003cp\u003eDevelops the skills to deliver good customer care, meet customer needs and effectively deal with customer complaints.\u003c\/p\u003e\u003cp\u003eLeads to an understanding of the role of customer service in organisational effectiveness.\u003c\/p\u003e\u003cp\u003ePresents Irish consumer legislation throughout and includes the rights of the individual where relevant.\u003c\/p\u003e\u003cp\u003eGuides the student through the preparation and implementation of a customer care plan.\u003c\/p\u003e\u003cp\u003eIncludes sample FETAC Level 5 exam papers, general exam questions and exercises.\u003c\/p\u003e\u003cp\u003eWRITTEN FOR:\u003c\/p\u003e\u003cp\u003eAny course where FETAC Level 5 Customer Service or Level 6 Customer Care is a module.\u003c\/p\u003e","brand":"BuyBooks.ie","offers":[{"title":"Default Title","offer_id":50472670527830,"sku":"A106240","price":41.27,"currency_code":"EUR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0552\/4327\/6339\/files\/9780717152605.jpg?v=1747892507","url":"https:\/\/www.buybooks.ie\/products\/customer-service-in-ireland-3rd-edition","provider":"BuyBooks.ie","version":"1.0","type":"link"}